fbajei Privacy Policy

fbajei is a reliable digital platform serving online betting and casino players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains how fbajei collects, stores, uses, and shares (if at all) your personal information with third parties.

This policy applies to the fbajei website (https://fbajei.cam), the mobile version, and all services provided through fbajei. If you use our platform, it will be assumed that you agree with all the terms of this privacy policy.

Please read this policy and, if you have any questions, contact our support team. We reserve the right to change this policy at any time, and a notice will be posted on the website when changes are made.

fbajei uses the information collected from you for the following specific purposes:

3.1 — Account Management and Verification

Personal information is used to create, manage, and secure your account. This information is essential for completing the age verification process (21+) and KYC (Know Your Customer) process.

3.2 — Financial Transaction Processing

Financial information is required to safely process a minimum deposit of ৳500 and a minimum withdrawal of ৳1,000. This information is used to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer within 15 minutes to 2 hours.

3.3 — Providing Customer Support

To resolve your questions and issues, our 24/7 live chat support team may view information related to your account. This is used solely for the purpose of providing support.

3.4 — Platform Improvement and Personalization

Gaming activity data is used to improve your gaming experience, offer relevant promotions and bonuses, and analyze the website's performance.

3.5 — Security and Fraud Prevention

Technical and financial data is analyzed to protect accounts, prevent unauthorized access, combat money laundering (AML), and uphold responsible gaming policies.

3.6 — Legal and Regulatory Obligations

Storing and providing certain information in specific situations to comply with applicable laws, regulations, and directives from authorities is a legal obligation.

fbajei uses cookies and similar technologies that store small data files in your browser. These help us improve our services and keep your session secure.

4.1 — Essential Cookies

The website cannot function properly without these cookies. They are essential for maintaining login sessions, security verification, and saving your preferences. These cookies cannot be disabled.

4.2 — Analytical Cookies

We use analytical cookies to analyze website usage and improve the user experience. Through these cookies, information such as which pages are visited most often and how much time is spent is collected.

4.3 — Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies will limit many features of the website.

fbajei never sells your personal information or transfers it to third parties for advertising purposes. However, information may be shared in the following limited circumstances:

5.1 — Payment Processors

Necessary financial information is securely shared with mobile financial services such as bKash, Nagad, Rocket, and Upay, and with banks to complete transactions. These partners have their own privacy policies.

5.2 — Game Providers

Minimum required session data is shared with game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe to operate games. This information is used solely to ensure gameplay.

5.3 — Legal Authorities

Information may be provided in compliance with applicable law in response to court orders, legal processes, or legitimate requests from government authorities. In such cases, we only provide information that is legally required.

5.4 — Company Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new ownership. Users will be notified as far in advance as possible of such changes.

fbajei has implemented industry-standard technical and organizational measures to keep your information secure.

6.1 — Encryption Technology

All communication between your browser and our servers is protected by SSL (Secure Socket Layer) encryption. Passwords and sensitive financial information are always stored in encrypted form.

6.2 — Access Controls

Only authorized staff can access your personal information, and only to the extent necessary for their work. All access is logged and regularly reviewed.

6.3 — Data Minimization Policy

fbajei only collects the information that is genuinely needed to provide the service. Information beyond what is necessary is not collected.

6.4 — Security Monitoring

Our systems are monitored 24 hours a day, 7 days a week. Action is taken as soon as any suspicious activity is detected. Security vulnerabilities are identified and addressed through regular audits.

fbajei does not retain personal information beyond the necessary period. The retention period depends on the type and purpose of the information:

• Account information: For a specified period following account closure as required by legal obligations.
• Financial transaction records: A minimum of 5 years in compliance with international financial regulations.
• Gaming history: In full while the account is active; for a limited period after closure.
• Log files and technical data: Generally 90 days to 12 months.
• KYC documents: For the period determined by applicable regulations.

After the specified period, information is securely deleted or anonymized so that identification is no longer possible.

As a registered user of fbajei, you have the following rights:

8.1 — Right to Access Information

You may request a copy of the information we hold about you at any time. We will provide the information within a reasonable time after receiving the request.

8.2 — Right to Correct Information

If any of your information is incorrect or incomplete, notify our support team to have it corrected. We will make the correction as soon as possible.

8.3 — Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

8.4 — Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages from us, use the "unsubscribe" option in any communication or notify our support team.

8.5 — Right to Data Portability

You may request your information in a structured, machine-readable format. Contact our support team to make this request.

fbajei provides services only to individuals aged 21 or older. We do not intentionally collect any information from minors.

Age verification is mandatory during the registration process. If we become aware that a minor has opened an account using false information, that account will be closed immediately and all associated information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

fbajei reserves the right to change or amend this privacy policy at any time. For significant changes, we will take the following steps:

• A clear notice of the changes will be published on the website.
• Registered users will be sent details of the changes by email.
• The effective date of the updated policy will be noted at the top of the page.
• Adequate notice will be given before significant changes take effect.

Continued use of fbajei after changes are made will be considered acceptance of the updated privacy policy. If you do not agree with the new policy, please request closure of your account through our support team.